Privacy Policy

Coach and Minibus Hire in the Ilkeston area

Eugene Coaches Ltd
Effective Date: 1st September 2025

At Eugene Coaches Ltd (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.eugenecoaches.co.uk or use our services.

By using our website or booking services, you agree to the practices described in this policy.

1. Who We Are

Eugene Coaches Ltd provides coach and minibus hire services across the UK.
Registered Address: Martin Way, Park, Ilkeston, DE7 4RA
Phone: 0330 133 8035
Email: bookings@eugenecoaches.co.uk

We are the data controller responsible for processing your personal data under UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal information when you interact with us:

a) Information You Provide Directly

Name, address, email, and phone number
Payment details (where applicable)
Travel booking information
Special requirements (e.g. accessibility needs)

b) Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and device information
Browser type and operating system
Pages viewed and time spent on our site
Cookies and similar technologies (see Section 8)

c) Third-Party Data

We may receive information about you from third-party booking agents or partners when you book services through them.

3. How We Use Your Information

We process your data to provide you with the best possible service. This includes:

Managing bookings and confirming reservations
Communicating with you about your journey
Processing payments and refunds
Improving our website, services, and customer experience
Sending marketing communications (only with your consent)
Complying with legal and regulatory obligations

4. Legal Basis for Processing

We only process your personal data when we have a lawful basis to do so, including:

Contractual necessity – to fulfil bookings and provide our services
Legitimate interests – to improve services and communicate important updates
Consent – where you’ve opted into marketing communications
Legal obligation – where required by law or regulation

5. Sharing Your Information

We do not sell your data. However, we may share information with:

Payment processors (e.g. Stripe, PayPal, or your bank)
Service providers (e.g. website hosting, booking software)
Legal and regulatory authorities where required by law

All third parties handling your data are required to comply with strict data protection standards.

6. Data Retention

We will only retain your personal data for as long as necessary to:

Fulfil your booking
Provide after-service support
Meet legal, accounting, and reporting requirements

Typically, booking-related information is retained for 6 years in compliance with UK tax regulations.

7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

Access – Request a copy of the personal data we hold about you
Rectification – Correct inaccurate or incomplete data
Erasure – Request deletion of your data in certain circumstances
Restriction – Limit the way we process your data
Data portability – Request your data in a structured, commonly used format
Objection – Stop us processing your data for marketing purposes

To exercise these rights, please contact us at bookings@eugenecoaches.co.uk.

8. Cookies & Tracking

Our website uses cookies to enhance your browsing experience and analyse website performance.

You can manage or disable cookies via your browser settings. For full details, please refer to our Cookie Policy.

9. Security of Your Information

We take appropriate technical and organisational measures to protect your data against:

Unauthorised access
Loss or theft
Misuse or disclosure

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Marketing Communications

We may send you information about our services and promotions only if you have opted in.

You can withdraw consent at any time by clicking “unsubscribe” in our emails or contacting us directly.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, technology, or our services. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Eugene Coaches Ltd
Martin Way, Park, Ilkeston, DE7 4RA